Supervisor - Acute Care

Posted: 12/01/2019

Title:  Supervisor – Acute Care
FTE:  1.0 FTE (40 hours/week)
Schedule: Variable, days/pms
Holiday Rotation:  None
Weekend Rotation: None

This position coordinates and evaluates patient care for the Acute Care department.  This individual helps ensure the 24-hour delivery of high-quality services, manages resources and people, quality and performance improvement and serves as a role-model for SPH’s values and mission.  The Acute Care Supervisor provides direct patient care (30-50% of time) and maintains an expert knowledge base for nursing practice.  Position consults with staff on patient conditions/situations, monitors clinical practice, works with staff to effect change and performs customer service and unit-specific administrative tasks. Position serves as back up to Director – Acute Care in his/her absence.

  • Coordinates and supervises day-to-day activities to ensure efficient and effective delivery of nursing services in collaboration with Acute Care Director.
  • Collaborates with Acute Care Director in the development of standards of care and practice, policies and procedures, and assures the integration and implementation of such into day-to-day work processes. 
  • Serves as a resource to clinical staff; ensuring compliance with applicable regulatory standards and incorporating research findings into practice.
  • Reinforces optimal service delivery based on SPH’s mission and assessed needs.
  • Provides input to the development of and reinforcing adherence to evidence-based policies, procedures, and methods.
  • Coordinates and collaborates with other leaders and clinical staff.
  • Participates in coordinating patient assignments. 
  • Assumes management responsibilities in the absence of the Acute Care Director.
  • Works with the Director to develop capital and operating budgets.
  • Ensures optimal use of supplies, space, and equipment.
  • Provides day-to-day supervision of unit staff, ensuring staffing levels and overseeing work flow.
  • Assists Director in management of payroll functions.
  • Participates in the selection of staff and guides new employee orientation.
  • Evaluates employee performance as assigned and ensures competency.
  • Works with the Department Director to provide coaching, counseling, development, and recognition to staff.
  • Manages and improves staff engagement.
  • Manages staffing, scheduling, and daily work flow ensuring optimal patient satisfaction and productivity.
  • Promotes and facilitates the development of interdisciplinary relationships with other members of the care team.
  • Shares responsibility with AC Director for development and implementation of clinical standards of care, development and competency assessment of staff and evaluation of staff performance. 
  • Ensures compliance with all applicable laws and regulations.
  • Effectively manages patient satisfaction and service excellence initiatives.  Leads the department’s customer service team.
  • Identifies and successfully addresses opportunities for improving departmental operations, monitoring outcomes and providing feedback when needed.
  • Collaborates with other leaders and serves on Association-wide performance improvement activities and Lean Six Sigma projects affecting MSP.
  • Identifies and reacts to safety concerns and evaluates the impact of related responses.
  • Addresses event reports and analyzes strategies for appropriate follow-up.
  • Shows initiative and supports requirements necessary for successful outcomes of Quality Improvement Measures.
  • Participates in developing and implementing organizational strategies to address opportunities to improve the delivery and cost efficiency of health care to patients.
Performing the duties of Staff Registered Nurse as indicated in that job description.

  • Required: Graduated from an accredited school of nursing.  BSN.
  • Preferred: None
  • Required: 3-5 years of inpatient nursing experience, with the most recent experience occurring within the last 2 years.
  • Preferred: Experience in critical care, PACU, or emergency department desirable. Supervisory and/or leadership experience.
Licenses and Registrations
  • Required: Current licensure as a registered nurse in the state of Wisconsin.
  • Preferred: None
  • Required: BLS, ACLS, and PALS certified within six (6) months of appointment. 
  • Preferred: National certification in Medical-Surgical Nursing, Progressive Care Nursing, and/or Critical Care Nursing.
  1. Competitive health and dental insurance options
  2. Flexible paid time off to balance work and life
  3. Retirement plan with immediate vesting and employer match
  4. Free membership to our state-of-the-art fitness facility
  5. Generous tuition reimbursement
  6. Employer provided life and disability insurance
Interested in an extraordinary career? Click the link to apply.